I need to make it very clear that our masks are NOT PPE nor are they medical grade masks. They are cotton, washable and reusable. So please before you purchase, you must know that Lorraine and Blair is not claiming that these are medical grade.
Shipping is $8.50 per order, therefore if you order 4 masks, you will only be charged $8.50 for shipping. They will be sent via regular AUS post tracked. If you require EXPRESS select EXPRESS Shipping. By selecting EXPRESS - it does not mean you will get you mask straight away.
Where are my L&B garments made?
Lorraine and Blair is a handmade label and that means that our items are made in our little home studio in Brisbane, AUSTRALIA. We use several different fabric printers, but once our custom fabrics arrive they are pre washed, cut and sewn in our studio. The only thing we do not make in house are our tee’s which are sourced from AS Colour and printed in Brisbane. Meet Cassie, the maker behind all your L&B goodies!
When will I receive my order?
If an item is ready made please allow 3-5 business days for your order to be prepared and packaged for shipping. If your item is a Pre Order or Made to Order item, please allow up to 4 weeks for your garment to be ready for shipping, Please refer to the specific item or our Shipping page for more information.
Will I receive a tracking number once my items have been shipped?
Yes. Once your item has been shipped you will receive an email with notification of shipping which will include a tracking number.
Do you offer Lay By’s
We have Afterpay – This is available for Australia and New Zealand customers only. We do not offer our own in house Lay By service.
Do you offer international shipping?
Yes we do. Please select this at the checkout and the shipping cost will be added to your order. Prices for international shipping are based on the current Australia Post International Shipping price guide. Check out our Shipping page for more information.
Do you offer exchanges if the size is incorrect?
Yes we do – provided we still have the same fabric or item available in other sizes. You can figure out your sizing on our sizing page. You must post it back to us at your expense, and we will post the new size back to you at our expense. Please see our return policy for more details.
Do you accept refunds?
We do accept refunds on ready made items provided you contact us within 7 days of receiving your order. The item must be in brand new original condition with tags still attached. We do not accept refunds on custom made orders.
How do I wash my L&B?
Please refer to individual product descriptions for the care instructions of your new items, but as a general rule for our garments we suggest a cold water delicate machine cycle using gentle chemistry detergents. We do not recommend soaking, bleaching or tumble drying.